We were greatly excited to take a family vacation with our four kids to the OBX; however, we were greatly let down by the condition of the home and the lack of the owner’s willingness to compensate us with a partial refund when the home was not ready to be rented out in the first place. For instance, we noticed a food stain on the kitchen counter, a hair lying on a clean towel, a strong bad odor in the upper room (which had fans running in it as though someone was attempting to air it out), horrible stains and even a piece of trash on the pullout sofa bed mattress, very large spider webs behind the kitchen curtains, smooshed bugs on the walls, a broken and unusable shower handle, a messy silverware drawer, dirty windows, and a broken trash can lid (plus an old cheerio below the lid). After pulling out the sofa bed mattress for a second night and noticing mouse droppings on it, we decided we no longer wanted to remain. We left after two nights (despite booking for seven nights). While the owners offered to send housekeeping, this was not a satisfactory resolution for us, as we traveled a distance to stay in a house we were expecting to be clean, not to spend part of our vacation with a housekeeper or handyman at our location (nor did it make us feel more comfortable about the overall cleanness of the place when it looked like it did in the first place). We did request a partial refund; however, we were disappointed that this was not provided after such a negative experience.
