Upon our arrival, I reached out to the host regarding the location of the advertised indoor pool. We were very disappointed to learn that there was no indoor pool, despite it being listed as a property amenity. This was one of the primary reasons we chose this unit over other options.
We were visiting our son and daughter-in-law, along with our four granddaughters, who are stationed at Eglin Air Force Base. We wanted to ensure there were activities that our entire family could enjoy together. Before our trip, we shared the listing with them, and they were especially excited about having access to the indoor pool. Discovering upon arrival that this advertised amenity was not actually available was extremely disappointing, particularly because it played a significant role in our decision to book this property.
I have screenshots of the original listing that clearly identify the indoor pool as a property amenity and support my position. From our perspective, the listing misrepresented what was included, leaving us feeling that we were promised something that was ultimately not delivered.
There were a few other minor issues during our stay that we were willing to overlook, as we understand that no property is perfect. However, the inaccurate representation of a major advertised amenity is not something we can overlook, as it directly influenced our booking decision and our familyâs expectations for the trip.
Thank you for reviewing our concern and appreciate a fair resolution