I received an email saying that the hotel could not honor my reservation through Hotels.com: "We wanted to let you know that, unfortunately, Comfort Inn & Suites cannot honor your upcoming booking on 11/8/2024. Occasionally, properties have to change or modify bookings unexpectedly.
We know that this is disappointing. Comfort Inn & Suites (2573) has proposed an option for you at no additional cost – details are available below"
Before I made my decision, I contacted Hotels.com to see if this would allow me to get a refund, because I chose this hotel for specific reasons, and Hotels.com said I could get a refund. I HAVE BEEN TRYING FOR 5 MONTHS to get the refund posted to my cc. Hotels.com said that they have contacted the hotel several times requesting the refund. I DID NOT GET TO STAY AT THIS HOTEL, NOT MY FAULT, AND I DID NOT GET A REFUND.
If I get contacted about the refund, I will take down this horrible review.
