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The staff was incredibly friendly, first impressions were extremely good, but it went downhill from there. Although the resort cannot change the poor weather, they can ensure that there's enough to do during it- especially as this is an all-inclusive. As all the activities were outdoors, days of rain meant that all guests sat inside and had to keep themselves occupied- hardly what I would expect from this level of resort. They also tied the doors shut/locked them due to the wind, with the exception of the front door and one single side entrance. I would not want to be stuck during a fire. The food in the speciality restaurants was overall very good, although the main-course portions were way too small and especially the Mexican-Japanese fashion restaurant needs to have tables added, or at least several smaller tables as there was always a long waiting list. My room was leaking water due to the rain and it took 45 minutes to have someone respond with towels, even as my room was flooding and my things getting wet. There were constantly furniture and beds being moved throughout the corridors and construction going on. Even with all of the above problems, I suspect many were due to teething as the resort is newly reopened. I would be interested to see how the resort performs in 6-12 months, although I don't know that I would jump to stay here again without knowing that some of these major issues had been fixed.

When we arrived, we were charged more than what Expedia had originally quoted us. On top of that, we were given a wristband that only allowed us access to two restaurants, with many restrictions. Choosing this hotel was the worst decision we could have made. When we checked into our room, the bathtub was dirty, and the toilet didn’t flush. I reported the issues to the front desk, but they did absolutely nothing to fix them. We had to use the public restrooms outside our room during our stay. There were also cockroaches, and I have photos as proof. The staff was completely unhelpful and provided some of the worst customer service I have ever experienced. No one seemed interested in resolving any of our concerns. The only employee who treated us with kindness and respect was the gentleman at the entrance who opened the doors. Overall, it was a terrible experience. I would never recommend this hotel to anyone. The resort is divided into three sections, but they don’t explain that when you arrive. Instead, they try to charge you almost twice as much to gain access to the rest of the resort and its amenities. Our family vacation was completely ruined. We paid a lot of money and ended up with access to almost nothing we expected. This hotel is misleading, and in my opinion, it should not be listed on Expedia because what they advertise is not what guests actually receive.