4/10 – Schlecht
Christina
Mit der Familie gereist
9. Juni 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We stayed at the Quality Inn in El Paso, TX, and Little Rock, AR, on our trip to La Grange, KY. Quality Inn so far had been great, but La Grange was a different story - no pull-out couch, no coffee, no microwave in the room - but that was not the worst part. We got there on Sun, Jun 1st, 2025, and the parking lot was being resurfaced, no biggie, until Monday, when we realized the hotel itself is being renovated. This was a working vacation, and I am studying for my masters, the hotel was getting new windows-a lot of sawing and noise, the breakfast area was not maintained-I had to find and get butter from the fridge every day, the same gallon of milk was used from Monday-Thursday, I had to find the creamers in the cabinets; we were being pushed on Thursday to let them change our window during work hours, and we had a worker just walk into our room without knocking. Very rarely was someone at the front desk; you had to call a number to get assistance. The construction noise was extremely loud and made it very hard to work or study. The front of the hotel was completely blocked for 3 days, and construction debris was in the stairwells and hallways. I spoke with the manager, who said the website should have said the hotel was being renovated into a Hilton Spark. When I told her we were not told, she shrugged it off. I told her I reserved a Quality Inn. No cleanup in the rooms, a few of the construction workers were staring at my teenage daughters.Theres more, but out of space.
Christina
Aufenthalt von 7 Nächten im Juni 2025