I appreciated that the room had a small kitchen in it as it is so expensive to eat out in London. It would have been nice to have more than two sets of things - two plates, two cups, two bowls, two forks, etc. As there were two of us, it meant either constantly hand washing or running the dishwasher as we were there for 6 days. There were only two dishwasher tabs, and no sponge for washing to dishes, no paper towels. All in all, it was still good for us to have the kitchen, but it could have been better stocked.
The room was comfortable and spacious though it lacked any real closet to hang clothes. Though the outside was noisy, inside it was nice and quiet. The selling point to me of this hotel is the customer service - amazing from check in to check out. So kind, courteous, and helpful!
The location was a bit farther out of central London than we would have liked, but that was our fault in choosing the location and nothing against the hotel. There is a bus stop right outside the hotel door, and the train station is just down the road, but it took an hour for us to get anywhere we needed to go. Next time, we will stay closer in, but that is nothing against the hotel.