2/10 – Ungenügend
Nigel
10. Mai 2025
Gut: Sauberkeit und Komfort des Zimmers
Country cottage Dutch
This booking was a disaster. Due to medical emergency had to cancel
Contacted Hotels,com to say wasnt going and tried to get the booking deferred but the client would not allow it.
The client is not the pleasant couple who own the property but a company in Holland with a 1 star reputation. On booking got a flood of e-mails and documents from Holland with a huge list of does and donts. The contract was with Hotels.com not some company that would never have chosen to do business with.
Contacted the Dutch company to say wasn't coming "in case the host was left looking for us on our due date". Got an e-mail back in Dutch.
IAftee complaining to Hotels.com about the confusion they apologised.
On the night of arrival, got a worried phonecall at 9pm from the hosts asking if we were coming. Neither company had told them I wasn't arriving!
Later got an e-mail from the Belvilla in Dutch asking if enjoyed our stay.
I use Hotels.com because I trust them and their cancellation policy, I feel that Belvilla using Hotels.com as a front is a misrepresentation.
Nigel
Aufenthalt von 3 Nächten im April 2025