This is not a hotel, it is a vacation rental in a residential building. The front desk staff are doormen/security, they don’t work for the booking agency and cannot support with anything other than booking the pool. The communication with the hosts was confusing and it took them days to reply over Expedia. Ask them for their WhatsApp and they will respond quicker. The elite apartment comes with in suite laundry, which was a huge benefit because they only give you one towel per guest (despite requesting more in advance). The suite has no air conditioning and only came with one fan for a two bedroom unit, and despite asking multiple times for an extra fan, it was not provided. The price was so affordable, you get a luxury apartment for the cost of a hostel, which is reflected in the level of service. Overall, we were happy with our stay, the room, and the amenities of the building.
