Upon arrival, bedsheets were wrong, one bedside lamp simply did not work, and the TV was unworkable with no explanation of how to work it. Mgt did come out to show us the TV and the thermostat operation (could have had directions in the welcome book) and explained that the wrong sheets on the master bed had been an ongoing problem??? We finally found King sheets in a laundry room closet and Mgt. did send someone to put them on.
The paper products (toilet/paper towels) were vastly insufficient for a two week stay, and several lightbulbs were out when we arrived. It happened to be hot and the two (inexpensive) box fans provided, as well as the MBR ceiling fan were so noisy as to not be useable.
Finally, the area internet / TV service failed on Monday AM, and while most of the area had it restored by Monday PM, ours was never attended to for four days. We finally found out the house was sold and escrow was closing Friday, our final day, and O'Neal Management had not even called anyone to restore it. We were lied to about this for four days when a simple explanation or apology would have gone a long way.
We will investigate the management company before booking in the future. We don't blame VRBO except that periodic review of the management company might be valuable.