The location is excellent — right on Main Street with a beautiful lake view — and the downstairs sitting area is very nice. However, overall the experience did not match the price. We paid $500 per night and expected better.
The rooms are very small. We had a Junior King with a sleeper sofa, and the sofa was extremely uncomfortable for our kids. The sheets were polyester, not cotton. Because the entrance connects directly to the outside, sand and snow melt get tracked into the room easily. I asked housekeeping to sweep the floors, went downstairs to request it again, and waited about two hours — no one came, so I ended up cleaning it myself.
The website states there is a pool, but when I asked staff, I was told there is no pool available for guests. That was misleading.
Breakfast was advertised as a buffet but was really just a basic continental selection with very limited protein. Items were often not refilled, and the coffee was empty multiple times.
The staff was okay but not particularly attentive. For $500 per night, I believe the hotel could and should do better.
