Village Hotels, Kingston upon Thames

„Clean room and amenities“

„We asked for a family room. This room appeared to be a room which only fits a double bed. The kids "beds" are 2 small mattresses on the floor. There was no space to even get one foot on the floor. Not suitable for family's at all We had called to make sure everything is prepared. Arrived at 21 hours entered the room. Only 1 doublebed...nothing else. It took 1h to make the floor mattresses ready. Unfriendly staff Pool kids often not allowed in and too loud music No cupboard. 2 glasses ...