6/10 – Okay
Barbara
Mit dem Partner gereist
13. Juni 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Front desk staff need professional training. One wore a nice top, the other's attire best for winter plowing or digging dirt. Hair styling advice recommended. Grooming lessons! Noisy, cackling laughter, loud talking with other staff while checking in guests unprofessional.
Windows in our room couldn't be opened. One missing a handle. Screen on the other ripped in several places which would have allowed black flies into the room. One heavy drape missing a pull rod. Door to room had to be manually latched-potential security problem.
The house phone didn't work. I needed additional towels. When I headed to front desk to request them and report the malfunctioning phone, I saw a housekeeper in the hall and started to talk. She said in Spanish, I think, she didn't speak English. I was frustrated, grabbed towels from cart. As I walked away, she uttered some phrase whose tone wasn't nice. Baseboards in first floor elevator alcove filthy. Elevator very shabby. Pub: high top table & two out of four chairs wobbly. Carpets dirty. Food tasty sandwich cold. Server personable, polite but needs training on how to present orders to a table. No follow up. We visited after over a decade away, previously lived there 20+ years. We remember when the lodge was in its heyday, known for high quality in all areas of operation. In general, based on our brief time there, those days are gone. The facility now has a tired look to it with attention to service and maintenance details lacking, sad to see.
Barbara
Aufenthalt von 1 Nacht im Juni 2025