I would have loved to give a better review as the home itself is very nice and the location is great. That being said, we had trouble with the 9 digit door code and the key pad. Luckily the back door was open. Miscellaneous items (air filters, dryer accessories) lying around in laundry room, but not the beach towels that were supposed to be in laundry room cabinets. They were provided after request, but we had already gone to beach. Saute type pans are all badly scratched, we avoided using them.Those were fairly minor things and I would have let slide (I am also a host so I understand that things happen) but then when we went to use the grilll (it is rusted and digusting) Spent and hour trying to clean/figure out how to make usable maybe with foil, then to find out even with the tank replacement it was not working. Luckily a neighbor allowed us to cook our 150 of Wagyu beef on their grill.Upstairs air conditioning went out on the last night. Miserable night sleep for daughter and her young family the night before a flight home.Today is last day to post a review, was hoping to have compensation by now. After 5 texts and 2 phone calls, I am still waiting to hear from Casago as to compensation, apparently they cannot get ahold of the managment team, which is odd because I thought that they are the property managers!