2/10 – Ungenügend
Jaclyn R., Louisville
8. Dez. 2021
Verbesserungswürdig: Sauberkeit
BEWARE - This is a Bait and Switch
If this ad is still showing a unit with vaulted ceilings and hardwood floors, that in NOT the unit LEAVETOWN is renting. We arrived around 7PM for a long weekend in Keystone. After getting keys from Keystone's condo checkin building and seeing that the unit wasn't what we thought we had rented, we immediately called LEAVETOWN. As other reviews of this "superhost" have stated, they will tell you they are filling a claim for compensation and will look into what happened. If you want any compensation, DO NOT STAY. I know this is really hard to do at 8PM in a completely booked resort town when your kids need to go to sleep, but LEAVETOWN will do nothing for you and if you stay, most credit card company won't allow you to dispute the charges. VRBO will tell you that the dispute is between you and a 3rd party.
We've confirmed that LEAVETOWN only has 1 unit in this complex in Keystone and it is NOT the unit picture. This isn't a question of "finishes varying between units" which they make a disclaimer about. LEAVETOWN is using pictures of the nicest, top floor units in this complex with vaulted ceiling and giant windows. The actual unit they can rent you fine, but it is not worth the premium price they are charging for it.
LEAVETOWN is Canadian owned company that processes payments out of Nevada for condo owners. They know that the pictures they are showing are of a much nicer unit than what you will be staying in.
We've learned an expensive lesson. Don't make the same mistake we did.
Jaclyn R.
Aufenthalt von 3 Nächten im Dezember 2021