Semporna (SMM): Hotels in Semporna

"Warning – total scam. Do not go there! We booked Lato Lato Resort through ebookers. After booking, there was no communication about the boat transfer. We only received a reply on the day of arrival, which is completely unprofessional. When we arrived at Lato Lato Resort, we were not assisted properly and were told the resort was overbooked. Without prior notice, we were simply moved to another resort. We later found out that the Agoda and ebookers accounts are managed by a boat driver, not the actual resort management. We were the only guests at the resort. The food was not edible – only the rice was acceptable. I actually lost weight during our stay. Meals were often served cold and it was the same food every single day. The room conditions were unacceptable: cockroaches, mold, bad smell, and no cleaning at all during our 5-day stay. Towels were never replaced. There were also periods without electricity. We felt trapped there. The owner gave a very strange impression and mostly hid in his office with the staff instead of addressing issues. Even worse, the resort does not care about the environment. There was trash in the sea, wastewater and shampoo from toilets go directly into the ocean, and boats drive over coral reefs. Anyone who loves nature should not support this place. We strongly advise others not to book here."