2/10 – Ungenügend
Yasuko
29. Apr. 2024
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
At check-in time, care person requested passport and copy of entry visa. I came visa free country so nothing to show but he didn't accept it. It wasn't easy check-in because he doesn't speak English at all. Thanks to a language translation tool, finally I managed.
Description of the room was completely incorrect. The room has kitchen cabinets and sink but no equipment, (kettle, cooktop, crockery, fridge) which means I can't make even tea. All cabinet are empty. And if course no laundry facility.
I tried to ask him nicely to change room that had hot water and at least electric kettle & cups. I compromised and asked him very basic things. But he didn't want to do for free and keep saying "pay extra money, refund isn't acceptable and changing room without extra cost isn't possible" I used translation tool and showed the my request in Vietnamese, he didn't want to communicate with me. Then started to shout on me with overreacted gesture. He acted very rude and treated me aggressively. I couldn't sort this problem by myself so I asked Expedia help and checked out earlier.
Be aware of this property. The room I was offered was still hasn't finished the renovation.
Yasuko
Aufenthalt von 3 Nächten im April 2024