Hotels Hayward

"Unfortunately, this was by far the worst experience we had during our trip. Don't trust positive reviews on Expedia/Google-property may have been good in the past, that is no longer the case. The check-in process was unnecessarily complicated and frustrating. We were required to make an international phone call, which cost us €20, even though the property is equipped with a fully functional video intercom system—through which we had already contacted the host—or could have easily facilitated a message-based check-in. Only two door codes and the room name were needed, making the entire process unnecessarily complicated. The host refused to check us in without a phone call, which was made even more difficult by the poor mobile network coverage in the area. Ironically, the entire property is under video surveillance, so the host could clearly see our location in the common areas. We were also told, "We operate only in English," despite speaking English throughout our interaction. After check-in, the host’s question “Is the room clean?” struck us as unprofessional and inappropriate coming from someone managing guest accommodations. The room itself was ok. The window could not be opened, toiletries have been used previously, and the only item available for showering was hand soap. While the inclusion of a hairdryer from the 1980s was somewhat amusing, it was not suitable for practical use. It’s worth noting that the property is currently for sale, which may explain the experience."