Nippon Travel Agency, Hakone

"Everything was amazing"

"Nice property with great shuttle service"

"We loved our stay here. The people were so nice and helpful. The bathtub on the balcony was awesome. We felt relaxed and happy all the time. There is even a free shuttle bus to the next Train Station. We will gladly come back here."

"We enjoyed our stay in Yumoto Fujiya Hotel. The hotel has a very good location close to the train station. It is quiet and the onsen are very good for relaxing. It has comfy beds and is very clean. It has a nostalgic atmosphere with an old design."

"Beautiful place in the mountains. Great breakfast, wonderful Onsen facilities. The staff is lovely. And there is an ice cream machine with its use included in the room price! ^^ Rooms are nice but the furniture looks aged."

"Sehr guter Service, toller Onsen und schöne Lage am Ashi See. Ich würde jedoch nicht empfehlen mit dem Bus abzureisen, da das einem glückspiel gleicht ob der kommt oder nicht. Das Hotel ist für mich ein must visit auf jedem Trip in die hakone Region. "

"Nice views of Mount Fuji from the rooms. A particular, very dated but at the time certainly nice architecture. Makes for a very charming experience. However, some areas urgently need to be updated, e.g. showers, sinks, blow dryers, etc. Everything was very clean, all employees very friendly. Good Onsen experience. Beds not overly comfortable. What was not OK was the food. There are no choices whatsoever. Only set meals for dinner and breakfast are included (at dinner, a very small and unattractive a la carte menue is also available). One cannot change them, there is no flexibility in the services provided. No explanations are given beforehand what to expect. Quality of food is mediocre, very repetitice from day to day. Some items were OK but overall we had a lot better food elsewhere in Japan. Steep prices for additional drinks, even coffee for breakfast costs extra. Overall I find this place nice, but overpriced. Would only go back if food quality and service are improved and prices drop and/or updstes are made. Because everybody was so polite and helpful and the outside setting is beautiful (but touristy, you are still close to Tokyo), we keep good memories."

"Great stay, would come back"

"The location and the staff were amazing. The food was a bit overrated. Unfortunately my AC did not work, but they did provide a plug in AC. Unfortunately, many people walked past my room at night. Would definitely recommend it for the location and service. "