6/10 – Okay
MARIE-PIER
Geschäftlich gereist
17. Okt. 2023
Gut: Sauberkeit und Zustand der Unterkunft
The hotel is absolutely stunning. The rooms are incredible and the staff is kind, helpfull and professionnal. The chef Delfina is incredible, you will taste the best of Umbria with her. Pedro also made my stay remarkable.
Here is where I believe you should do better:
- You don’t have 24/7 service open (which is okay) but your in room service is very limited; you are a luxury hotel and you only offer instant nestcafe coffee. I have a room with the most beautifull view of Saragano and my only option option in the morning are very low quality coffee and tea….
- Breakfast is okay; very limited.
- Your website says you have bikes for rent at 45 euro; Great!! but it’s a company renting it for you 20 minutes drive from the hotel and they charge 80 euro to deliver it to the hotel…. so you should review your website. I also mentionned to the GM that I would rather ride a mountain bike rather than an E-bike and he said it was the only option in the area. Ceci restaurant was closed on Monday so I went to the hotel next door to make a reservation at their restaurant and they let me use one of their mountain bike for free even though I offered them to rent it for a fee…. I wouldn’t have mind renting a bike for a fee from your hotel, but driving 20 minutes to get one or pay 80 euro delivery fee?! Please don’t give false information on your website.
- You charged me for a bottle I returned; listed 2016 on your list; It was a 2019. Not okay
MARIE-PIER
Aufenthalt von 2 Nächten im Oktober 2023