So I was torn on giving this review. The location is superb, right there beside the Baptistry and Duomo; lots of shopping and restaurants mere streets off the piazza. Our room didn’t have a view but was quiet. If we had had a view we would’ve been over an Irish pub, which would’ve been noisy.
There are at least two flights of stairs depending on your room, maybe more, but they have a lift for luggage which helps for one flight of stairs. The bathroom was really small but manageable.
Our problem was that the air conditioning went out after the first night and unfortunately the temperature in the room was not cool enough for me because I have hot flashes. We reported it and they did a temporary fix which didn’t take. They gave us a small fan to help, and we left the window/doors open when we could (there were pigeons, smells and others with windows open/privacy). It was beyond their (management’s) control but did not make for good sleep for either of us.
Guiliana the manager, was very nice and I guess she did what she could. Even though we weren’t offered any compensation for our trouble (lack of good sleep for three nights) I only knocked off one star because it’s unlikely to happen to others and it’s a good location.
Also, don’t want to forget there is no breakfast offered here, but that’s most places in Italy.
