While our stay at this hotel was good we had several issues. The first issue was with the staff; when we first checked in the young man manning the counter was rather rude. He was nowhere to be found (or the entire time we were there) unless we rang the bell and when he did service us he mumbled, never smiled and seemed miserable. Not exactly a hospitable attitude.
When we arrived in our room we noticed 2 issues right away. The air conditioner made an awful grinding noise—which we would never be able to sleep through—and the bathroom door had been converted to a sliding, barn-door style which left a huge gap between the door and wall meaning we would not have privacy in the bathroom.
When we called the front desk to mention the issue with the air conditioner originally they just told us they would send a maintenance person down—as though anyone who just started their vacation wants to wait around while their room air conditioner is fixed. However, once we pressed the issue and asked if we could have a different room the staff complied, though seemingly annoyed about it.
Our second room was larger but had numerous issues. Both the toilet paper roll holder and bath faucet were crooked, as though someone had installed them while drunk. While only an aesthetic issue it's not something you want to see when you are paying to stay at a hotel. Secondly, the comforter on the bed was ripped on the inside; the inner stuffing was exposed due to a large rip near the edge.
