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„Sehr freundiches, sauberes und gut geführtes, kleineres Hotel fußläufig zur Altstadt. Bequemes Bett und tolles Frühstück mit viel Liebe und guter Auswahl im 10. Stock mit Aussicht. Ungeheuer freundliches Personal im ganzen Haus. Sehr zu empfehlen für Leute, die nicht direkt im Gewimmel der (teilweise sehr lauten) Altstadt wohnen wollen und 10 Minuten Fußweg in Kauf nehmen. “

„Ein kleines, wunderbares, sauberes Hotel in der Mitte von Allem. Vielleicht nicht die allerneuste Ausstattung und an einer Ecke fehlt mal Farbe... Aber diese Herzlichkeit und Hilfsbereitschaft des Personals habe ich in 8 Jahren mit wirklich vielen, vorwiegend dienstlichen, Hotelaufenthalten selten erlebt. Elsa hat uns begrüßt, als wären wir dort zu Hause und hat uns bei Planung der weiteren Reise vermocht aus der Patsche zu helfen. Ich würde mich freuen in jedem Hotel eine Elsa zu haben und ...

„Really enjoyed my stay here. Very big room and the service from Linh and her team is exceptional. Well organised check in system and Linh is very kind to help with any issues. I would highly recommend. “

„Sehr engagiertes Personal, hab mich sehr willkommen gefühlt. Super zentrale Lage in der Nähe der meisten Sehenswürdigkeiten. Zimmer sehr schön eingerichtet, macht einen recht neuen Eindruck und ist sehr sauber. Ich würde es wieder buchen.“

„The apartment is beautiful with a spacious balcony. Modern furniture, fully equipped, and kept clean. Staying here feels very comfortable and convenient.“

„Das Zimmer im 9.Stock war gemuetlich und hatte etwas Ausblick. Ich konnte mein Gepaeck vor dem Check-in and nach dem Check-out bei der Rezeption lassen. Die Lage ist sehr gut. Das Personal war hilfreich. Das Fruehstuck war exzellent.“

„And it's tiem biet (good bye) to our Ficus Suites Apartment that we stayed for the past 7 nights. It comes with a living room, dining room, kitchenette, and 2 bedrooms. The apartment is clean and bright and the aircon is adjustable the cold level we like for the very hot Hanoi weather. The reception staff Apple, Hieu, and Lee were very friendly and helpful. They always greeted us with smiles, provided useful tips on locations of good food and day trips suggestions, asked us where we had been ...

„Excellent location and great staff. The breakfast has very good selection. The hotel is in good condition and well located to loca amenities. Old town market is in walking distance. We enjoyed our stay and highly recommend this hotel. “

„The facilities might not be a perfect 10/10 due to small issues, like some rooms being a bit noisy because of the building’s design or street traffic. However, the service easily turns the overall experience into a 10/10. Flexibility: When noise was an issue, we were offered a room switch and even a stay in their sister hotel for one night—fantastic problem-solving. Great communication: The hotel team, and especially Anna, provided outstanding support. From tour bookings to personalized ...

„Close to a big working building all day and noisy too early. It is good for waking up you if you need traveling at 4-5am ! “

„It was nice staying there. Apartment was spacious, modern and well equiped. Manager Bruce and reception staff was very nice. House keeping was not good though. They didn’t clean room daily or when they did not properly. Overall it was a good experience.“

„Fantastische Lage, toller Ausblick auf den See, sehr freundliches und hilfsbereites Personal“

„シャワーのお湯が出なかった。あとは満足です“

„Fantastic Stay in the Heart of Hanoi! My boyfriend and I had an amazing stay at this hotel in Hanoi. The location is unbeatable, right in the heart of the city's vibrant center, making it easy to explore all the local attractions. Ruby and the entire staff were incredibly helpful and always ready to offer advice and organize excursions, even multi-day trips. Their dedication to ensuring we had a great experience was truly impressive“