„Disappointing experience with inflexible management
I booked a Superior room but was initially assigned an accessible room designed for guests with disabilities. When I requested a standard room as originally booked, I was charged a supplement – an unacceptable practice for a hotel in this category.
The staff operates with the rigidity of civil servants: procedurally correct but completely inflexible. Any deviation from standard protocol seems impossible, regardless of the circumstances.
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„Disappointing experience with inflexible management
I booked a Superior room but was initially assigned an accessible room designed for guests with disabilities. When I requested a standard room as originally booked, I was charged a supplement – an unacceptable practice for a hotel in this category.
The staff operates with the rigidity of civil servants: procedurally correct but completely inflexible. Any deviation from standard protocol seems impossible, regardless of the circumstances.
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Carlo