4/10
Everytime we talked to the reception they were very unfriendly, never said "good morning", "please" or "thank you". They didn´t want to accept our booking at the beginning, because they couldn´t find our booking number although we showed them our passport to identification. Although my name has been on their hotels.com printout the check in process would last 30 minutes. The building is very old. There were hair and old soap in the bathroom, holes in the bed sheets. There is no pool to use although it is in the profil of the hotel. We complained, because we booked because of the pool and asked to get the money back for the 2nd night. Reception staff very rude and unprofesional about that issue. They didn´t care about our requests at all and simply ignored us. We talked to the manager who was very friendly and cooperative and helped with the problem.