Hotels Caonillas

„Ok“

„Everything was clean and beautiful “

„No fue de mi agrado“

„We had a wonderful stay at Serena Boutique Hotel in Aguas Buenas and would absolutely recommend it to anyone looking for an authentic Puerto Rican experience. From the moment we arrived, Ricardo made us feel incredibly welcome. He was always around the property, working hard to keep everything running smoothly and making sure guests were comfortable. His wife, Gloria, was also wonderful—she prepared fresh breakfast every morning, and it was always delicious. One of the things we loved most ...

„Buen lugar para descanso “

„Habitación Limpia, ubicación “

„Excelente servicio y ubicación “

„por el precio no tengo nada que decir “

„From check in to check out, the staff was amazing. Nothing was too hard for them to give to us. Friendly and so professional! The only thing is, we needed an iron in the room and we didnt have one but that was it. Clean, new, private and very well cooled. Excellent stay!“

„Todo muy bien “

„The iron was not working and not hot water.“

„The staff clamed that they sent me instructions on how to enter the room and I didn’t see anything in my mail box reflecting that claim I had to sleep in my car that night I had no phone number to call.“

„The best part of this hotel was the bathroom it was very clean. Everything else is left to be desired. “

„Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. “

„Room was ok if you like cold showers as there was no hot water … I notified hotel as soon as I noticed and they said there was no isssues before I checked in …staying for two nights so I asked for one back to find another hotel and they declined . Said they would send maintenance out … maintenance never came and I kept saying no hot water … I saw cleaning lady and asked her to show me if I’m doing something wrong and she said previous guests have complained and nothings been done about it’s, so ...

„Poot and parking is not safe.“