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breakfast could be improved.coffee machine was out of order and the orange juice was colourded sugar water

Die Rezeption war bei Anreise nicht besetzt. Nach 15 minütiger Wartezeit, hat mein Mann den Schlüssel überreicht bekommen, da mit mir als Frau nicht gesprochen wurde. Es gab nur kaltes Wasser in der einen, nicht gesperrten Dusche. Auf Nachfragen wurde nicht reagiert. Das Bett bestand aus zwei Holzkisten und einer Matratze. Das Fenster war im geschlossenen Zustand trotzdem noch 4cm geöffnet. Alle Räume waren in einem SEHR schlechten Zustand!! Das Frühstück war lächerlich! Die Mitarbeiter/Gäste feierten bis nachts um 1:30 Uhr eine private Party auf unserem Flur. Wir fühlten uns in der Gegend recht unsicher - an Entspannung war nicht zu denken. Am nächsten Morgen empfing uns hingegen eine sehr nette junge Dame an der Rezeption, die sehr freundlich und zuvorkommend war. Ein kleiner Trost zum Abschied. Generell ist diese Unterkunft nicht empfehlenswert.

Room was ok .. shower great .. bed comfy 10 mins walk into York central.. parking costs ok but not sure it should be an additional cost for the booking.. air con is only portable on ground floor so needed ventilation hose out of the window which is not very secure on ground floor on roadside! Staff done their best but needs a few upgrades and booking should identify that before reservation

Whatever you do - don't book here! We paid £378 for a 1 night stay (there was a concert on, hence the hiked up price) for an Executive Deluxe Room with City View. I really don't know what to say about the room - except ABSOLUTELY VILE. The 'executive room' was dirty, with cheap, broken furniture, a threadbare carpet with humps in it (trip hazard), no mirror at all apart from one in the bathroom that seemed to have been placed for giants (I'm 5ft 8" and could only just see the top of my head in it), a rickety wardrobe with 4 mismatched hangers in it, a rotten, broken window that was stuck 2" up so couldn't be opened (extremely hot day) or closed (very noisy through the night), cheap curtains that didn't fit the window and threw huge amounts of dust down onto us when we tried to close them, the list goes on. The 'city view' was of the back of another building with rotting timbers. And you didn't even get breakfast for the price! The photo's on their page are actually of a restaurant/cafe which is around a 10 minute walk away. We complained to Hotels.com about the room and the exceedingly misleading information on their site and received a large refund. Still wasn't worth the money we did end up having to pay. If you paid £40 for a cheap & cheerful room - fair enough, but certainly not the hundreds of pounds they charged. DON'T BOOK!