Banyan Tree, Batu Caves

„Le “tea time” était juste parfait “

„we have booked a expensive room category. We checked in after check in time, but room was not ready. So we checked in two hours later. When entering the room we wanted to use our private pool in the room. However, we could not feel save as the cables of the lamp were visible. The hotel managed our complaint very badly. So we were very unhappy with this hotel in regards of room condition and service.“