Avenida Tulum Urlaub günstig buchen

O Quarto com banheiro e a vista mar são fantásticos

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The hotel shows significant neglect: aging, peeling, rotting wood, and dangerous conditions, especially on the rooftop terrace. The rooftop was cluttered with broken furniture, rusty metal, and a loose pool handrail. At night, the area was dark, and after swimming, I nearly hit my head—navigating slippery stairs without handrails in darkness is a serious safety hazard. Operational failures included a dead battery in the key on arrival, room service only coming around 6–7 PM until I complained, a faulty terrace door, and no hot water—just warm water after running the tap for minutes. This is labeled “eco-friendly,” but it feels like an excuse for poor upkeep. Communication was only via WhatsApp. In a boutique hotel, guests expect personal interaction. Instead, multiple WhatsApp contacts sent reminders, including repeated check-out messages. The manager, Samantha, never addressed issues personally. Instead I was dismissed disrespectfully. I was even told the pool was "closed," which was untrue—other guests were also on the rooftop. On arrival, I was even informed via WhatsApp that the pool was available—so this excuse was simply made after the fact. A drink voucher was offered but only for alcoholic beverages. It’s inconsiderate to assume all guests drink alcohol. The service staff in the restaurant and beach bar were genuinely friendly, and the rooms were pleasant. But beyond that, the experience was unacceptable due to severe management, maintenance, and safety failures.

Nice relaxing place. One of the pools was closed so there wasn't much public pool/relaxation area available. Overall really great value for money and definitely a place that I can recommend.

Place was nice but could’ve been kept better. I got probably over 30 mosquito bites because there was a gap in in the window that couldn’t be covered. The water and electric went out middle of the night before check out, and I found out because my cpap turned off and I couldn’t breathe. I couldn’t shower or brush my teeth. It was raining hard so in order to get to the front desk from my room I had to walk through ankle height water. It could’ve been easily fixed if they put a drain or something. When I got to the front desk soaking wet staff just stared at me and didn’t offer a towel or anything. Basically just said you owe this for stuff from the mini bar. Didn’t help me with my bags either.Couldn’t swim in the cenote too dirty. Food too expensive and im from San Francisco.