2/10 – Ungenügend
Ukonwa
19. Juni 2025
Verbesserungswürdig: Personal & Service
The WORST SERVICE we’ve EVER had at a hotel! Very long line to check in with only one person to check in a long line of guests at peak check in time of 4pm. It took 25 minutes! The concierge sat there watching the long line and did nothing. Couldn’t come to greet us, offer water, help out her colleague. I asked if she could help her colleague because our kids were tired. Said there was nothing she could do. While we were in line, a lady I later learned was Lolatia walked out, picked up something from the counter and walked back out and she was checking people out the next day, so she could have helped but did not. Only one male checked in everyone (didnt get his name). He was kind to us when we eventually got to the front, but it appeared no one else working was willing to help out.
No one picks up the phone. We had a maintenance issue and had to call several times before housekeeping picked up. We called room service to order food and it went to voice mail. We called back and someone picked up but asked to call us back in 5 minutes.
At checkout, needed change to tip valet, asked Lolatia from the previous day to help us with change. She said she had no change. We walked over to her colleague checking in people beside her and he helped us.
Valet brought our car around, but didn’t help with loading our bags. We loaded all the bags ourselves while valet watched.
This place needs NEW management and a SERVICE OVERHAUL!!!!
Seven Glacier restaurant was the only bright spot
Ukonwa
Aufenthalt von 1 Nacht im Juni 2025
