Urlaub mit Kindern in Bermuda buchen

Wunderschöne Lage

9 Tage lang haben wir uns in diesem Hotel sehr wohl gefühlt und empfanden das Preis-Leistungsverhältnis als sehr gut: freundliches Personal, wechselndes Frühstück - auf Wunsch auf der Hotelterrasse, am Pool oder am/im Zimmer - sowie Verpflegung am Nachmittag, angenehme Zimmer, in denen es an nichts fehlte, ein Shuttleservice zum Strand, eine exotisch angelegte Gartenanlage, die ansprechende individuelle und hochwertige Einrichtung und die allgemeine Atmosphäre im Hotel. Das Hotel war insgesamt sauber und legte viel Wert auf Hygiene ( z.B. Pool). Gerade deshalb sehen wir folgendes Entwicklungspotential: Frühstückstische sollten morgens für jeden neuen Gast gereinigt werden - auch die Stühle - da es dort sehr viele kleine Vögel gibt, die vom Garten und dem Frühstück der Gäste angelockt werden. Das Frühstück wird zwar nicht gestört, aber die Spatzen (o.ä.) fliegen auf Tische und Stühle sobald die Gäste sich entfernen und hinterlassen ihren Dreck. Außerdem wäre es schöner, wenn der Tisch mit dem vorhandenen schönen Geschirr aufgedeckt würde und nicht einfach nur das für jeden Gast individuell vorbereitete Tablettt auf dem Tisch plaziert würde. Letzteres stört die ansonsten "gehobene" Atmosphäre. Der ansonsten Top-Service im Hotel kann zwar kaum verbessert werden, aber ein Spezial-Strandpaket (eventuell in Zusammenarbeit mit einem Strandhotel) mit Sonnenschirm und ggf. Liegen - tageweise buchbar - wäre als Ergänzung optimal, gerade in der warmen Jahreszeit.

It was very calm.

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.

The cabana king room was lovely, but generally, I did not think the service lived up to the Rosewood brand. The staff were all very friendly, but perhaps they were spread too thin? Examples: the staff in London never ask for our name (and room) as they learn them immediately. Not true here. More importantly, the service throughout was slow. I had to call twice for more bottles of water (they were too small) and waited 45 minutes to get them replenished in our room despite the room having earlier been made up. I wanted to order at the pool (open at 8am) but there was no one there at 9:50. I was told pool service started at 10am. At 10:15 when staff appeared, I was told it started at 11am. In the Conservatory, we watched 3 staff members at the end of the bar for 15 minutes before we got eye contact, and then it was a few more before someone came to see us. By that time, we could no longer order another drink because our dinner reservation was minutes away. Text messaging helped with some things, but it often took a long time for a response; calling the front desk helped. The food at Sul Verde was just okay (we both had pasta); the service was disorganized (for example, 2 servers asked to take our order). The $135 ribeye at the Brasserie was cooked as ordered but was chewy. My best meal was a smash burger served poolside. With the prices the Rosewood charges, expectations run high. Unfortunately, only the spa seemed worth the premium cost. We won’t return.