Urlaub mit Haustieren in East Vail buchen

Great staff

Gerne wieder

Das Hotel hat alle Erwartungen vollkommen erfüllt. Gebührenpflichtiges Parkhaus mit Ein- und Ausfahrkarte lies uns die Flexibilität beim Aufenthalt.

Tolles Hotel zentral gelegen! Innenstadt 5 min mit dem Bus Technikmuseum Forney 10. min zu Fuss!

My evaluation of this establishment is centered squarely on the quality of their customer service, which failed to meet even the most basic industry standards during a recent travel crisis. After our flight to Denver was canceled multiple times over a single weekend, making it physically impossible to reach the destination, we sought a reasonable resolution with the management. Despite the extenuating circumstances, the hotel strictly enforced an uncompromising "no refund" policy, showing zero empathy for a situation entirely out of our control. In my extensive travel experience, the majority of reputable hotels demonstrate professional flexibility by charging for a single night and refunding the remainder of the stay. Although Expedia confirmed that the hotel had the full authority to grant a one-time exception, the management deliberately chose to deny our request. This rigid refusal to budge reveals a significant lack of commitment to guest satisfaction and long-term loyalty. I believe that exceptional customer service is the cornerstone of any successful hospitality business, yet this property prioritizes short-term revenue over human connection. Because of this experience, I strongly advise potential guests to seek accommodations elsewhere: Choose establishments that value guest relationships during travel emergencies. Avoid properties with predatory, inflexible cancellation policies. Prioritize hotels that empower their staff to provide fair, common-sense solutions.

Das Hotel hat alle Erwartungen vollkommen erfüllt. Gebührenpflichtiges Parkhaus mit Ein- und Ausfahrkarte lies uns die Flexibilität beim Aufenthalt.

Excellent hotel and very friendly and helpful staff