Urlaub in den Bergen in Northwest Rochester buchen

Wonderful experience and terrific breakfast!

Awesome

The property sits in a very nice environment. Service was quite different by department. Breakfast service was great, personal customer oriented and very friendly. Reception desk at times confused. The bar closes at 11pm, that's ok, but having the area 5mins later cleared by security is competely overdone. As the area is so nice, the hotel is frequently used for weddings (4 weddings on one weekend!). That`s a stress for the staff and for the other guests. The quiet environment is not as quiet any more.

I stayed here for the spa. But they canceled my appointment because of staffing issue. They provide water at the front desk. They say they have coffee in the lobby but they did not have any. There is a a high end restaurant on site with a very limited menu which was not to my taste that is the ONLY place for beverages or food. I had to walk in the cold and rain to get a beverage besides water, the WiFi in my room did not work, The gentleman at the front desk offer to come my room but I was already changed and not comfortable having a man in my room.