Room poorly equipped, no fridge, very limited storage, draws, cupboard space, wardrobe space, no bags for Nepresso, wi-fi unavailable (we were told we could get it in the gym), could not get programme list on television. Receptionist attitude was 'flippant' and although we asked for our comments to be passed on, when we spoke to assistant manager (who was a lot better), she knew nothing about our concerns. We paid for a 'deluxe room' but could not see how our room could be more basic, so we asked the question and was told all the rooms are small, the only difference between a standard and deluxe room is that a deluxe room has a view of Clifford's Tower, rather than walls of other buildings and has air-conditioning. We dined at the hotel restaurant the first night of our stay and found it was expensive for what we got and our food was warm at best. It cost just under £60.00 for a burger, a salad and two of the smallest coca-colas we have ever seen (£4.00 each) and did not go back the following night, preferring a very nice meal at a nearby Italian restaurant. We will never book Hilton again.
