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"Hervorragendes Hotel"

"Dies ist ein Hotel, in das ich mit meiner Familie jederzeit gerne zurückkehren würde. Alles ist auf einem sehr hohen Niveau und funktioniert mehr als perfekt. Das Personal ist außergewöhnlich freundlich und hilfsbereit, und alle Anliegen werden sofort erledigt. Selten findet eine Familie ein besseres Hotel für ihren Urlaub. Ich würde es von ganzem Herzen für ein wunderbares Erlebnis auf Bali empfehlen."

"Das Zimmer war makellos ein wunderbarer Platz. Absolut empfehlenswert Personal. Unglaublich nett."

"Tolles Zimmer, schöne Terrasse, gefühlt mitten im Dschungel, freundliches Personal, tolle Massagen im SPA, es gibt nichts zu bemängeln. "

"Wir hatten einen sehr schönen Aufenthalt in einer schönen Anlage. Zimmer, Personal, Essen und Kulisse waren einfach außergewöhnlich toll! Sehr empfehlenswert!"

"Hervorragendes Zimmer - außergewöhnlich. Ich habe eine wundervolle Zeit verbracht. Vielen lieben Dank für das außergewöhnliche Erlebnis. "

"We unfortunately cannot recommend this hotel, as our stay began with one of the most stressful and disappointing experiences we have ever had while traveling. We arrived in the evening, tired and with our young child, only to be denied access to our room. The reason: the staff insisted on charging an additional fee for an extra bed, even though our confirmed Expedia booking clearly stated that one child (6 years old) was included free of charge. Instead of a smooth check-in, we were forced into long and frustrating discussions with the staff, who repeatedly cited “policy” and demanded an ridiculous 900,000 IDR (~50€) per night (later “reduced” to 800,000 IDR). There was no flexibility, empathy, or basic hospitality. We were left waiting until almost 11pm, when Expedia finally intervened on our behalf and the bed was eventually prepared. This was a very poor start to what should have been a relaxing family holiday. The experience stood in stark contrast to the warm welcome and care the hotel claims in its own welcome letter. Sadly, our arrival felt the complete opposite: rigid, unhelpful, and inconsiderate. Also, walking in the neighborhood is not easy with kids as there are holes everywhere and traffic in Ubud is just awful. "

"We never before were so kindly treated. Every wish we had has been full filled immediately. The location is a dream - very quiet & peaceful. Beautiful private poop and spacious private villa has been unbelievable. Food and spa experience was wonderful too. But the wonderful team of people were extraordinary special and nice. We will be back. Thank you"