ALH Group, Xi'an

"Property is run down. AC not working, everything is just old, pool and gym area not in great shape. No information is available in English and general level of English for a 5* Hotel is terrible. Laundry service does not tell you how much it costs and ends up with prices higher than laundry services in 5* Hotels in Europe (~10€ for a shirt!!!)"

"Der Komfort und die zentrale Lage waren hervorragend."

"The hotel is well placed, about 1km from the city wall and the bell tower. Nice structure, good breakfast and polite staff"

"The staff and service were perfect, but the hotel could use a renovation."

"Only downside is the location"