The was booked for a 60th birthday/ family get together, so we searched for a property that allowed for creature comforts whilst away - a home from home... the description sounded ideal, but the reality somewhat different...
Upon arrival we noticed a smell from the lounge carpets which was in the same room as the dining table, so not pleasant... the Sky Tv only worked in the lounge tv, and so we contacted the host, who did respond quickly... however, the engineer arrived the next day and could only add limited Freeview to two other TVs, so the kitchen and master bedroom... this did not deliver the ability to have our own space in the bedrooms to watch evening programmes as expected... also, no BT Sport or Netflix, and only the downstairs TVs looked/ responded like Smart TVs as adverstised... the engineer told us the set up was poor and the Sky+HD box not built to feed the whole house...
The 4 star rating was from July 2015 and not sure if this were reassessed now, that the host would get the same outcome...
We were in touch with the host daily, mostly messaging, and whilst we got responses fairly quickly, only one thing was semi-resolved during our stay (getting limited Freeview in the master bedroom TV)... the other things, the carpet smell, kettle that leaked boilong water from the spout, shard of glass found on the bedroom carpet, and mainly the TV packages were acknowledged to be fixed next week... this, is great for future guests, but left us feeling short-changed...
The host, on previous reviews, stated the guests should have contacted whilst on their breaks to allow things to be resolved, well there were multible opportunities for our feedback to be actioned, but nothing really achieved...
The host accused me of simply angling for a full refund, which I found offensive... if anything, the location is ideal, but the property description did not match reality, as so we feel we were over-charged for what was delivered in our stay...
Other minor things to look out for is scolding hot/ freezing cold showers (nothing in between), gas rings cut out on hob, only bath is on ground floor beyond kitchen (so not ideal for our grandson sleeping on the 2nd floor), neighbours smoking substances on the street, dining room table covered in plastic sheeting...
The host has told us the kettle will be replaced, as will the carpet, and she maintains the TV packages are as per the description, but this was not the finding of a specialist TV engineer...