Hilton Hotels, Weinregion Niagara

„What a disaster. We’d booked a room with a city view for an exorbitant amount of money. The ‘city view’ turned out to be a view of the air-conditioning units in the back courtyard. Check-in took 45 minutes because a single, frail little man was trying to cope with hundreds of guests. The air conditioning didn’t work (it gave up at 70 degrees) and the remote control had no batteries. If that’s the new Hilton standard: Good night!“