Hotels Velachery

"We arrived around 2:00 AM. Unfortunately, the first room assigned had a defective door lock and could only be opened with the staff’s master key. The butler acknowledged the issue but did not offer a solution, so I went to reception myself. The manager apologized and upgraded us to a Royal Club Room, with the understanding that Royal Club amenities were included. We had also booked the airport pickup service (4,425 INR for 16 km), which felt quite expensive. Throughout our stay, communication was inconsistent. At check‑in, we were told we had lounge access, but on the third day we were informed it required an additional paid package. Staff members confirmed the lunch buffet was open until 3:30 PM, yet at 2:45 PM we were told it closes at 3:00 PM. The Saturday seafood buffet also caused confusion: the menu listed drinks without prices, and we were initially told drinks were included, only later corrected that only non‑alcoholic drinks were covered. Many services rely on confusing package structures, leaving guests with the feeling of being upsold. Dinner at the XO Restaurant (7,000 INR for two) was disappointing: dim sum wrappers fell apart, the Hongkong Chicken was dry, and the seabass was overcooked. At checkout, an extra beer was mistakenly added to our bill. The room was clean but below Western 5‑star standards and would benefit from modernization. The location is excellent, but service inconsistency affected the stay. Hope to see some improvement next time"

"Everathing is very corret,nice and polite workers. The lobby Manager is a very talented personen. Room is very beautiful. The Hotel is also a beautiful mansion. This is not a 5 star hotel it is a 7 star hotel."

"Fantastic Service, the staff was incredibly helpful and flexible when my partner had an upset stomach and needed some support. It was very easy to extend our stay. The gym is quite big and has lots of options. The restaurant offers fantastic food. The air in the rooms can be quite stale. There is no way to open the windows and the AC doesn't really bring any fresh air."

"Alles super,- bis auf das Lärm, welches unten am Pool ist. Bar neben dem Pool. Alle Geräusche (bis 02:00 Uhr) sind von den Zimmern zu hören. Die Zimmer zum Pool vermeiden,- es sei denn Ihr seid auch in Partylaune:)"

"Das Zimmer war sehr dreckig, in der Toilette waren Algen und es ist erstmal braunes Wasser gekommen. Der Boden war total klebrig und es riecht muffig "

"Great Gym"