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Despite its promising online presentation, my stay at Emara Ole-sereni was disappointing. The photographs of the deluxe room advertised on Hotels.com, with both front and side-facing windows, turned out to be very misleading, as I was told by a porter that only very few such rooms exist and the photo is used to lure guests. The alternative room with a terrace was clean, but the building itself felt neglected, with visible water damage and a dusty, dated & faded appearance. Road noise made it hard to relax, undermining the hotel’s claim of offering serenity. Reception was unresponsive to calls, forcing me to go down in person just to be heard, which felt more like an inconvenience than a service. Breakfast staff seemed disengaged, forgetting basic items like cutlery and coffee orders, which I eventually had to fetch myself from the bar. On a positive note, the porter and cleaning staff were exceptional, offering the only bright spot in an otherwise underwhelming experience.