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"We went on a round trip (Bali, Gili Islands, Nusa Penida). Compared to other hotels, this one was clearly overpriced with poor service and untrained staff. The price-performance ratio is terrible for the supposed hotel class. Service/Dinner: Staff appear disoriented; no one knows what to do. You wait ages for your food, which then arrives cold. It’s overpriced and not up to standard. Tables are inconsistently set, some with dirty cloths. Sparkling water is served in unsealed bottles – unacceptable. Staff shuffle around in sneakers, serve once, then disappear. The bill is only brought after repeated requests. Rooms: New, but with construction issues (e.g. loose shower fittings). Glasses and cups were dirty upon arrival. Used slippers in the closet – absolutely unhygienic. Booked Tour: A very poor experience: we were placed in an old car with no seatbelts or safety standards. The driver ignored our concerns and admitted to being tired – we felt extremely unsafe. In other hotels, we had modern and safe vehicles. Transfer: Transfer to/from the harbor worked smoothly, though the cars were dirty – but at least had seatbelts. Breakfast & Grounds: Breakfast was very good – wide selection and good quality. The grounds are nicely designed."

"Sehr liebes Personal und Hunde in dieser Unterkunft. Leider viel zu weit weg von allem. In der Nähe gibt es nichts. Ca 50 Minuten von der Fähre entfernt, somit ist der Transport von hier aus nicht günstig (300.000). Warm Wasser nur begrenzt vorhanden. Sehr hohe Feuchtigkeit im dem Zimmer, obwohl es kaum geregnet hat. Dennoch hatten wir einen guten Aufenthalt. (Habe zwei Zimmer gebucht, deswegen zweimal die selbe Bewertung)"

"The hotel and rooms are absolutely beautiful and furnished with so much love and attention to detail. Everything you could possibly need is provided. The service was also outstanding – extremely friendly and helpful. Breakfast was super fresh and incredibly delicious! We can wholeheartedly recommend this hotel! We only stayed for one night, but next time we’ll definitely stay longer, because also the view from Raja Lima over the water is simply unbeatable! Caro & Felix"