2/10 – Ungenügend
Verifizierter Reisender
23. Jän. 2015
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not recommended
There is no 24 hours front desk service and reception takes place in a back room of a nearby run down hotel. Since the proprietor was not available by the time of arrival one had to wait for almost an hour to check in. However, by and large those things can be overlooked and it was not the apartment which made our stay an unpleasant surprise, but rather the way we were treated.
The proprietor proved to be a rude and disingenuous host. When we tried to pay the bill by credit card (the pay in advance option was not available on the booking website), I was told that I could only pay in cash, because “he had applied to credit card companies in order to accept customer credit cards but was refused” [sic]. Since I would be staying for a week I obviously did not have enough cash with me and insisted to pay by credit card. He then offered I could pay at one of his neighbor’s shops, charging a commission on top. When I insisted that I would not pay more than what was indicated in the booking confirmation, he started throwing a tantrum and at the end of it he cancelled the reservation and showed us the door. We had to find a new place to stay, which, because of a religious holiday, was difficult. In addition to that I was disappointed, when I learnt a few weeks later that he charged my credit card the full amount, although he claimed that he could not charge credit cards. I therefore cannot recommend this place to stay.