During check-in, there was no specific introduction to the hotel facilities; only an information sheet was provided and we had to find out the rest ourselves. I asked to use the public onsen before checking in, but the onsen receptionist charged me for it. When I was about to pay, my friend asked if there was a charge even for guests staying here, and then we didn't have to pay. They thought it was my fault for not mentioning it, rather than the receptionist not asking us. The hotel's main entrance is strange and small. The entrance to the lobby is also very indirect. The elevator is very old, and the hot spring area feels outdated, like a massage parlor. From the photos, I thought the hotel was very large, but it's actually very small and many of the common areas are narrow. The restaurant on the third floor is not luxurious at all. From 1 PM to 4 PM is the peak check-in and check-out time, with staff constantly decorating and arranging, making it very crowded. We booked a family room for three adults with three futon beds, but when we got to the room, there were only two futons. When we called to request an additional futon, they asked for extra money. I told them we had booked a family room for three adults with three futons, and then they said it wasn't necessary to charge extra. They didn't even check our room type before asking for extra money. The room is strange; the balcony has a view of the doorways of other guests' rooms and the elevator.
