6/10 – Okay
Melissa, middletown
28. Mai 2025
Clean, spacious but built as more of a
Condo dwelling vs Hotel. You can hear everything. Secure locks on doors not available and bathroom would “lock” from inside but not from outside so
Anyone could get in. The front desk team, needs a course in hospitality. Over charged due
To double charge of incidental fee. Explained to
Front desk my Expedia receipt for what I should
Have been charged wasn’t accurate. Was scapegoated to “allow” bank processing time. I have stayed at hundreds of hotels through Expedia,
And never had a charge not match booking until this stay. They added incidental to booking fee of room and then incidental as a separate charge. Finally
Got a gracious live rep and handled the situation as it was hours of on going stress due to no Manager/owner on site.
Melissa
Aufenthalt von 1 Nacht im Mai 2025