2/10 – Ungenügend
Roxie
Mit der Familie gereist
18. Mai 2025
Verbesserungswürdig: Personal & Service
I don't even know where to begin on all the things that were wrong with this hotel. First the remote control for the TV didn't work but eventually the whole TV didn't work. We reserved two queens and ended up with a king and sofa bed. They were not enough sheets to make the sofa bed. When we called down to get new sheets they made us come down and pick them up. Same with extra pillows . We ran out of towels because they're only two towels in the bathroom even though it was a three person reservation . We didn't even bother trying to call for towels because we knew what the answer was going to be by then . The drain in the bathroom didn't work so we had to shove a toothpick into it so it would drain. All of the ice machines for broken and when we requested ice from the bar we got a large coffee cup filled with ice which was not enough. The staff was annoyed if you ask for ice. They were understaffed so you had to wait forever for it.
Roxie
Aufenthalt von 1 Nacht im Mai 2025