Finde Südstrand Hotels

"Hotel review – Absolutely disappointing and unacceptable: This hotel is in a catastrophic state and has absolutely nothing to do with a 4-star standard! The rooms are hopelessly outdated, bathrooms and rooms are only superficially cleaned – limescale deposits everywhere, dirty, dull mirrors, and dirty corners you'd rather not see. Hygiene should be a top priority, but it seems completely irrelevant here. The staff is simply a disgrace. I have rarely encountered such a sluggish, unmotivated, and unfriendly team. Guests receive no attention at all, questions or requests are ignored or rudely dismissed. Breakfast was a complete disaster: the quality of the food leaves much to be desired, and the juices offered are inedible. It was incredibly embarrassing when the hotel manager simply poured a juice into our glasses after we'd tried it – what a scene for a supposed 4-star hotel! When my daughter wanted to order mineral water for breakfast, she was not only simply refused, but was also rudely told to get it herself from the pool bar. Unbelievable and disrespectful! The situation is no better at the beach and the pool bar – the staff there are completely disinterested and unfriendly, and don't even consider it necessary to ask if guests would like a drink! If you get something yourself, a small beer costs a whopping €5! The reception staff were consistently friendly! The management is clearly incompetent!"

"Overall a pleasant stay, but the 5-star rating feels closer to a good 4-star. Positives: great breakfast, stunning location by the Mediterranean with island view, large pool area with slides and activities for kids. Staff from reception to housekeeping were very kind and attentive, though they often seemed tired – maybe due to long shifts. Areas to improve: sports facilities outdated, gym weights worn and unhygienic. Room clean but old, too small for 4 (sold as double), sofa bed uncomfortable, glass toilet door with no privacy. Entrance pond neglected, Meltemi menus sticky, staff uniforms outdated. Paying extra for first-row sunbeds feels unnecessary. Also, surroundings had trash and some walkways were unlit at night. With more care to details, this resort could truly match its 5-star rating."