Independent, Shakotan-Halbinsel

"Highly disappointed especially paying so much for a skiing resort. From the breakfast to the sushi lunch was simply awful. Staff at Ezo restaurant cannot speak basic English and at Sisam, the female waitress served hot over a fence, not even thinking about health and safety. Lucky there was one staff member (Andy, a very pleasant and jolly lad) who asked how was our meal and saved the day, otherwise none of the staff even cared. There was a curly hair on the oranges at the breakfast buffet and the OJ was diluted!!! Simply unacceptable and we won’t be coming back. "

"Gutes Hotel für einen kurzen Aufenthalt in Otaru. Zentral gelegen. Das japanische Frühstück hat uns sehr gefallen."

"Der Onsen war super. Das Personal ist sehr bemüht. "