6/10
By the booking, I asked for a room upgrade if possible with no response. Upon arrival, I asked again and there was a possibility to upgrade but only our last night. AND that we had luck as the new room wasn't affected by the more expensive weekend rate, there would be no extra charges for the upgrade. At check-out we were presented with a new upgraded invoice! After explaining what I had been told, the manager then explained that it must have been lost in translation, although English is my mother language. This left us with a negative feeling to our otherwise fairly nice stay.
Verifizierter Reisender
Aufenthalt von 2 Nächten im September 2018
