Arriving on Sun, 6/28, my family & I noticed right away that the house was warm & humid. I changed the thermostat to 67 & settled in. After dinner, the temperature was at 74. We realized then the A/C was not working.Immediately, I texted the contact number & emailed the account that they provided. I also messaged the host through Vrbo. No reply all night. Despite Vuestay’s claim on their website that it provides “24/7 local support,” it was false. I woke up early the next morning. Still no response from host. So, I chatted with Vrbo 24/7 Cust. Care. They emailed Vuestay & said that if the A/C issue is not addressed within 5 hours, I would get a full refund & Vrbo would find me another property. Magically, within an hour, Vuestay’s local management rep named Robert texted me about the issue.Robert eventually informed me that the A/C repair guy won't come until Tuesday (so far, we’ve had 2 nights out of 4 without A/C during a midwest heatwave). So, I requested that he bring by 4 space fans. He did, but his first comment when he walked into the increasingly warm/humid house: “You know, it really doesn’t feel that bad in here.” Quality customer care there. That night, even with fans, the temp reached 78 degrees on the main floor.Vuestay has offered to refund me for the 2 nights without A/C. I requested the transaction to be through Zelle so it’s quicker & more dependable, but they said no. So far, no refund yet.Otherwise, spacious house, near lake, and quiet.