I recently stayed at the Super 8 by Wyndham in Sarnia, Ontario, for three nights, from Thurs.Apr.3rd. 2025, to Sun.Apr.6th.2025. Unfortunately, my experience was far below expectations. While the pictures online suggested that the accommodations would be suitable for a short stay, the reality was disappointing.
Upon checking into my room, I discovered that it had not been cleaned properly. The bathtub was heavily stained, the toilet was dirty, and the bed sheets had visible stains and strands of hair behind the pillows and under the blanket. I contacted the front desk, and the staff kindly showed me five other rooms. Regrettably, all of them exhibited similar issues with cleanliness. After much searching, I settled on staying in Room 209.
I would like to highlight the exceptional service provided by Rose, the front desk agent. She was incredibly kind, pleasant, and accommodating, going so far as to offer to personally clean the bathroom and change the bed sheets. Her efforts were commendable and greatly appreciated. My dissatisfaction with the stay was in no way related to the staff but rather to the condition of the facilities.
What made my experience worse was waking up with itchy arms and back after the first night. At the time, I wasn't sure what caused the irritation. By the day of checkout, I noticed my arm had become red and swollen from bites sustained while sleeping in the bed. Please rectify this problem.
