4/10 – Schlecht
Bill S.
28. Apr. 2025
Poor Communication
I messaged the host via the VRBO app when I arrived to see if I could check in early. After no response for an hour, I texted the host who replied with "Did someone tell you that you could check in early?". I replied saying that I had asked in the VRBO app but received no response. After checking in, I texted asking about how the ceiling fan worked and if we could stay another day. I did not get any response during the entire stay. After we checked out, the host messaged me on the VRBO app asking to rate my stay. When I told them that we were ghosted after checking in, they offered to comp an additional night, but I had already left town. When I asked if they could grant me a partial refund instead, they stopped responding in the VRBO app. Very unprofessional and impossible to get a hold of host which was disappointing as I have not had this experience on VRBO in the past.
Bill S.
Aufenthalt von 2 Nächten im April 2025